Frequently Asked Questions
How do I order?
You can just call us or WhatsApp us for placing your order. Our representative visit at your location for measurements. After the measurement, he gives you design and quotations at your place within some times. You booked your order by paying advance payment by cash, cheque, or online transaction.
Do I need to place my order online?
No. There are a few more ways to order. In addition to placing your order online, you can also call us to request a quote or email the purchase order and call with your payment information. Choose whichever method is easiest and most convenient for you.
Is there a minimum order size?
No, there is no minimum order quantity required to order from Sai Storage Systems Now. Whether you need a single row spacer or enough racking to fill a new store, warehouse, we’re here to deliver the products and service you need to get the job done quickly and easily.
How can I get a copy of the invoice for my order?
Once your order is processed, you’ll get an order confirmation email that includes the details of your order. However, we send you the original hard copy of your invoice with the material at the time of delivery.
Can I pick my order up at your location instead of having it delivered?
Absolutely. Please keep in mind that the primary warehouses from which you can pick up your order are our Factory. Our other locations do not allow order pick up, so if you’re planning on picking up from a location, please reach out to us before placing your order.
What's your return policy?
Material once sold should not take back. We only change the defective products.
About limited access, residential and lift gate add-ons
Limited Access: We are dealing in some states of India. We deal in Uttar Pradesh, Uttrakhand, Madhya Pradesh, Bihar & Nepal.
Can I Ship Collect?
Customers can always ship collect on their own accounts. If you’re planning on shipping collect, we do ask that you place your order with us over the phone or via email so you don’t get charged for shipping at checkout.
How much does freight cost?
Freight costs vary from order to order based on weight and location. The sure-fire ways to find out what the freight for your order will cost are to fill in your shipping address at checkout or give us a call and have us work up a freight quote for you.
How do you ship your products?
Our Shipping Specialists are some of the best in the business, and they take great care to ensure your product ships safely and securely on sturdy pallets. While the vast majority of our shipments arrive without a scratch, circumstances beyond our control occasionally result in a freight claim. If this happens, let us know right away. We’ll guide you through the process and ensure your product is replaced immediately at no cost to you.
How fast will my order ship?
Most orders will ship from our warehouse within 7-10 business days of order placement. In either case, a notification will be sent as soon as your order ships. If you need your order to arrive on a certain day and/or time, please be sure to include it in the order notes. We can usually accommodate requests for specific delivery dates and times.
Do you carry any products besides what's listed on your website?
We do! Our online catalogue is designed for simplicity and offers the essentials for what most people need to build a selective rack system. But these products are just a sampling of our full inventory. We also have additional brands, sizes, and products in stock that are not listed on the site. If you’re on the hunt for a product or brand that’s not on our site, give us a call and we’ll be happy to help you out.
Is your racking compatible with my existing racking?
While most teardrop racks are compatible, we do not advise mixing two different brands in the same bay of racking if it can be avoided. Most importantly, it is generally not advisable to mix Pillars & Brackets from two different brands in the same bay, even if they’re the same length.
Racks capacities are typically rated for applications using just one brand of racking and will be void if combinations of brands are used in the same system. However, it’s usually okay to use a different brand of teardrop racks as adder bays to an already existing system. In this situation, only the adder bay’s capacity will usually be void. This doesn’t mean the racking will not be sturdy and perform as needed, but that the guaranteed capacity for that bay will be waived since it’s being used in combination with a different product.
How do I assemble the racking?
Selective Display rack is generally easy to assemble, only requiring a help from a friend. It’s easiest to follow the directions by watching a video, so we’ve made a How to Assemble Display Rack video that you can watch here.